By using our website and working with Custom Cages UK Limited, you are bound by the following Terms & Conditions.

In-House Fitting at Custom Cages

A non-refundable deposit is required to confirm your booking along with an agreed drop off date. No guarantees are provided to commence work without a deposit or Senior Management approval.

• The deposit is used to allow works to commence prior to the car’s arrival, including the allocation of engineering time, kit/part production and fabricators time.
• Advised fitting times are estimated at the time of booking, lead times can change due to unforeseen circumstances. We will communicate any delays at the earliest opportunity..
• Chassis (unless prior senior approval) need to be fully stripped including all interiors trims, panels and linings, wiring looms, fuel tanks/cells, glass including windscreen, doors removed (unless they are required for door bar fitment) engines removed. The chassis can be left rolling or on a trolley/dolly.
• Any items not removed are liable to be damaged during the fabrication process. Custom Cages will take every precaution to avoid any damage but cannot be liable for damages resulting from the Roll Cage process.
• During the installation process cutting, grinding, drilling, linishing and welding are just some of the processes involved. This is in close proximity to the vehicle chassis and body panels, the heat involved in localised areas can create burn marks on the paint or composite panels. Every possible measure is taken to reduce this but on rare occasions this can be visible, Custom Cages are not liable for any such damage due to the nature of the fabrication process.
• Any additional fabrications requests not included with the original booking and quote will be reviewed and quoted individually. Custom Cages will always attempt to accommodate additional works but acceptance will be based on available time and work requirements.
• Please communicate any unique features that need to be taken extra care of while the chassis is with Custom Cages, including historical transfers, signatures, scrutineer passes etc…
• If there are any special requests and timelines please communicate this at the earliest opportunity, we will always endeavour to meet your timeline where possible.
• Custom Cages will keep you updated during the installation process and provide an estimated completion date at the earliest opportunity.
• We would kindly ask that chassis are collected within 2-3 working days of completion as storage space is limited.
• We can also offer a return and collection service which can be quoted separately on request.
• All payments and outstanding invoices are to be paid on completion prior or on the day of collection. The vehicle will not be loaded/released until such time payments for all works is complete.

Online Orders

Any order submitted via the Custom Cages website will be deemed provisional until accepted by Custom Cages. Expected delivery date will be given if the order is accepted by Custom Cages.

Product availability will be dependent on stock availability and production lead times.

• Stocked cages should be despatched within 5 working days.
• Non-stock items may have lead times of approximately 2–3 weeks for T45 roll cage kits and 2–3 weeks for CDS roll cage kits.

Payment online by the customer is not a guarantee of the delivery timeframe.

Shipping

Shipping fees and all customs duties and taxes are the responsibility of the customer.

• Shipping of a single roll cage kit to a mainland UK address is £65 + VAT.
• Other UK addresses (e.g., Channel Islands) will incur additional shipping charges.
• Custom Cages reserves the right to request payment for additional shipping costs if the order is supplemented with accessories that are added to the order.
• All overseas shipping costs must be quoted by Custom Cages. Quotes are valid for 5 working days only.

Shipping quotes require the full delivery address and a contact phone number for the shipping company. Deliveries to EU countries also require a VAT and EORI number for customs.

Quotations

Any roll cage quotation or estimate issued by Custom Cages, whether verbal or in writing, Custom Cages reserves the right to request payment for additional shipping costs if the order is supplemented with accessories that are added to the order.

Roll cage quotations issued by Custom Cages are valid for 2 weeks (10 working days) from the date of the quotation. Custom Cages reserves the right to withdraw or cancel any quotation at any time before acceptance without notice.

Lost or Mislaid Items

Any lost items can be replaced at the cost of the customer.

Lost Roll Cage tags will be dealt with on a case by case basis and an admin fee along with ID tag fee will apply.

Lost or replacement certificates may be issued by Custom Cages if appropriate details can be provided and verified. The minimum cost will be £60 plus the fee for recorded delivery postage to the customers’ address. Custom Cages reserves the right to refuse the reissue of a lost or replacement roll cage certificate should the required information not be presented.

Installation Process

It is imperative that you follow the installation procedures as specified in the document “Roll Cage Kit Certification Process”. If you do not follow the correct certification installation process, Custom Cages reserves the right to refuse issue of a ROPSD or FIA Certificate.

• A weld test kit is supplied with the roll cage kit and should be completed by the roll cage installer.
• The declaration form also supplied should be completed by the installer, signed and returned to Custom Cages along with the weld test sample. The installer can MIG or TIG weld the sample, whichever he is more competent with.
• Custom Cages recommends your installer uses the correct welding wire for the roll cage material. Details can be found on our website and can also be purchased in the accessories page of our website.
• Please note that our cage kits should not be modified or changed without authorisation from Custom Cages. Any modification or alteration could result in failure of the certification process and refusal for the issue of a certificate.

Design and Intellectual Property

The design of a Custom Cages roll cage must not be copied by any unauthorised persons unless permission is granted by Custom Cages in writing. Any copying of a Custom Cages roll cage may result in the refusal of future orders.

Modification of Parts

Our roll cage kits are designed to be installed with little or no modification to the parts supplied. Please contact Custom Cages before you modify any parts. Modification of parts without prior agreement may result in the refusal of acceptance of roll cage certification. Any parts that require replacement due to customer alteration without prior agreement may, at the discretion of Custom Cages, be replaced at full cost to the customer.

Customer Returns

Goods which prove unsuitable may be returned for a refund or exchange if they are returned to Custom Cages within 7 days of receipt. This is subject to the following conditions:

• Items should be returned unused in their original condition and have not been fitted or tampered with in order to secure a refund.
• Items are returned complete with all packaging in good condition. The customer will be charged for any items identified as missing by Custom Cages.
• Items returned after 7 days from receipt may be subject to a restocking charge* of no less than 10%. This does not affect your statutory rights.
• We cannot accept any items which have been specially ordered for you or manufactured to your specification for return.
• All returns are to be accompanied by the senders’ name and address, invoice number, and reason for return. Please help us to help you.
• All carriage costs relating to returned products are to be borne by the customer.
• We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc., you may require it on the event of a claim with your carrier.

Custom Cages is not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.

Please advise our Sales team of any problems with shortages or carrier damage within 5 days of receipt. We regret that beyond this time we may be unable to process your claim.

*The restocking charge is made up of costs incurred from unpacking the product, verifying the contents are complete and undamaged, and repacking the product to ensure it is suitable for resale.

Booking Cancellations – Fitting/Fabrication at Custom Cages

Booking deposits of £1000.00 are taken to secure your booking date. Custom Cages prepare, prior to the chassis arrival the Roll Cage kit, footplates and gussets. This allows work to commence as soon as the fitting bay becomes available following the chassis arrival.

For new designs, cancellation requests will be reviewed by the senior team to ascertain the hours already committed and costs incurred.

Cancelled bookings within 48 hours of payments will incur a 25% fee. Any request to cancel after this period will be reviewed by senior team members and will be based on kit production status. If the Roll Cage kit is made the deposit is non-refundable. Booking dates can be amended at the discretion of the senior team. Please contact the sales team to discuss any questions.

Payment

Terms of payment for credit account holders with Custom Cages shall be thirty days unless otherwise specified in writing by Custom Cages.

If payment is not made by the due date, Custom Cages may suspend all further deliveries until the required payment is made or cancel the order so far as any goods remain to be delivered.

Custom Cages reserves the right to resell the goods if payment is not made before or on the due date.

Non-account holders may pay by bank transfer, cheque or credit card prior to the release of the Goods or Services. Payment by cheque shall not constitute payment until the cheque is honoured.

Custom Cages reserves the right to charge interest at the prevailing bank lending rate from time to time in force plus 3% on all overdue accounts. Interest charged in this manner will accrue on a daily basis.